Delivery Policy
Please read our delivery policy before booking. By purchasing from GRAPE & Fig you thereby agree to our delivery terms & conditions detailed below.
Local Delivery (Sydney)
How do you deliver?
Most of our hampers feature fresh floral details and are carefully arranged by hand. To ensure they arrive looking just as intended, they’re not suited to standard postal services such as Australia Post. Instead, we deliver each hamper by hand, giving every gift the extra care it needs on its way to the recipient.
Where do you deliver and what is the cost of delivery?
We currently offer hand delivery across selected areas of Sydney. Delivery availability and fees are determined by the delivery postcode. You can use the postcode checker on each product page for a quick confirmation, or refer to our current delivery areas below.
Complimentary Delivery — $0
Available to the following postcodes:
2046, 2047, 2111–2118, 2121, 2122, 2127, 2128, 2131–2138, 2140–2142, 2144, 2150, 2191–2194.
Standard Delivery — $15
Available to the following postcodes:
2037–2041, 2045, 2048, 2049, 2050, 2119, 2143, 2145, 2151, 2152, 2160–2163, 2190, 2195–2200, 2203.
Extended Delivery — $25
Available to the following postcodes:
2000, 2007–2011, 2015–2029, 2031–2036, 2042–2044, 2060–2070, 2088, 2164, 2204–2214, 2220.
Outside these areas?
Please get in touch before placing your order. Depending on the delivery location and order size, we may still be able to arrange delivery. Corporate and multi-address orders can also be quoted separately.
Delivery areas and fees may be updated from time to time. The delivery options shown at checkout will apply to your order.
When do you deliver?
You can select your preferred delivery date when placing your order, and we’ll arrange for your hamper to be delivered on that day.
As our hampers are hand-delivered, we’re unable to guarantee an exact delivery time. If you have a special timing request, please leave us a note at checkout or get in touch before ordering, and we’ll do our best to accommodate it.
Do you deliver to multiple addresses?
Yes. If you’re sending hampers to multiple recipients, there’s no need to place each order separately. Simply get in touch with us and provide your recipient and delivery details, and we’ll help coordinate the deliveries for you.
For larger corporate orders, you can send us a spreadsheet with the relevant delivery details and any personalised messages for each recipient. Delivery availability is subject to our usual delivery areas.
Can I change any details of my delivery once my order is placed?
You can make changes to your delivery details within 2 hours of placing your order.
After this 2-hour grace period, we can’t guarantee that changes to the delivery date or address can be accommodated. If you notice something that needs to be changed, please contact us as soon as possible and we’ll do our best to help.
What happens if no one is available to receive the delivery?
Where authority to leave has been provided by the customer, the order may be left unattended at the delivery address where our delivery driver considers there to be a safe and suitable location.
Once an order has been delivered in accordance with the customer’s authority to leave instructions, PROPER OBJECTS cannot guarantee the condition or security of the order after delivery. This includes loss, theft, damage or deterioration resulting from weather, heat, direct sunlight, extended periods outdoors or other circumstances beyond our reasonable control.
As some hampers may contain fresh flowers, chocolate or other perishable or temperature-sensitive products, we strongly recommend arranging delivery for a time when the recipient is available to receive the order wherever possible.
If the driver determines that there is no safe or suitable location to leave the order, the delivery may be returned or rescheduled. Additional delivery or redelivery fees may apply.
Any delivery instructions provided by the customer will be followed where reasonably practicable but cannot be guaranteed.
Studio Pickup / Collection (WWP)
Can I collect my order?
Absolutely. All hampers are available for pre-order and complimentary collection from our Wentworth Point pickup location. Simply select Pick Up at checkout, and we’ll send you the collection details once your order is confirmed.
When can I collect my order?
Collection is available by appointment from our Wentworth Point pickup location. Once your order is confirmed, we’ll arrange a collection date and time with you.
As all orders are prepared in advance, please arrive within your agreed collection time. If you’re running late or need to change your collection time, please let us know as soon as possible.
What if there’s something wrong with my order?
We take great care in preparing every order and want your hamper to arrive just as intended.
If you notice anything damaged, missing or not quite right with your order, please get in touch with us as soon as possible and include a photo where relevant. We’ll review the issue and do our best to make it right.
For orders collected from us, we recommend checking your hamper at the time of collection, particularly any fragile items. Once collected, please take care when transporting and storing your hamper, as we’re unable to take responsibility for damage caused after collection.
Contact
Still have questions? We're happy to help! Please email us at support@properobjects.com.au and we will get back to you within 2 business days.
Order Enquiries
studio@properobjects.com.au
Studio Location
Wentworth Point, 2127 NSW
Studio Hours
10am - 5pm Monday to Saturday