We take great care in preparing and presenting every PROPER OBJECTS order. If your order arrives damaged, contains an incorrect item, or you believe there is an issue with a product, please contact us as soon as possible after delivery and provide your order number, a description of the issue and, where possible, photographs of the affected item and packaging.

Depending on the circumstances, we may offer a replacement, refund, store credit or another appropriate remedy. We may request photographs or other reasonable information to help us assess the issue before determining the appropriate resolution.

Due to the nature of our products, including food, beverages, fresh flowers and other perishable or hygiene-sensitive items, we generally do not accept returns or offer refunds for change of mind once an order has been delivered. This does not affect any rights or remedies available to you under the Australian Consumer Law.

Minor variations in the appearance of fresh flowers, botanical elements, natural products, product packaging or hamper presentation are to be expected and are not generally considered faults. Please refer to our Fresh Flowers & Botanical Elements and Product Availability & Substitutions terms for further information.

Where an issue relates to damage or deterioration occurring after a delivery has been completed in accordance with an authorised Authority to Leave instruction, the circumstances of the delivery will be taken into account when assessing any request for a refund or replacement.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

All orders placed with PROPER OBJECTS are subject to acceptance and product availability. Receiving an order confirmation does not necessarily mean that an order has been accepted for fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, there has been an error in pricing or product information, delivery cannot reasonably be completed, payment has not been successfully received, or we are otherwise unable to fulfil the order.

If we are unable to accept or fulfil an order after payment has been received, we will contact the customer as soon as reasonably practicable and provide an appropriate refund for any amount paid in relation to the cancelled order.

Customers are responsible for ensuring that all information provided when placing an order is accurate and complete, including contact details, recipient information, delivery address, delivery date and any personalised message or delivery instructions.

For corporate, bulk or customised orders, acceptance may be subject to a separate quotation, agreed specifications, required deposit or payment, and any additional terms confirmed in writing by PROPER OBJECTS.

We offer free shipping on all US orders, and a flat rate of $10 for all international orders.

We accept returns within 30 days of the purchase date.

We understand that deposit payments may not suit every procurement process. Government, education, healthcare and not-for-profit organisations that purchase by official purchase order are welcome to contact us regarding invoice terms.

Please provide your PO details with your enquiry. Purchase orders and invoice terms are subject to approval.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

PROPER OBJECTS hampers may contain food and beverage products supplied by third-party manufacturers. Ingredients, allergen information and dietary suitability are determined and labelled by the individual product manufacturers. We recommend carefully reviewing the product packaging and ingredient information before consumption, particularly if you or the gift recipient has a food allergy or dietary requirement.

Some products may contain, or may have been produced or packaged in facilities that handle, common allergens. While we take reasonable care when selecting and handling products, PROPER OBJECTS cannot guarantee that any hamper or product is completely free from allergens or traces of allergens.

If you are purchasing a hamper for someone with a known food allergy or specific dietary requirement, please contact us before placing your order. We will do our best to provide product information and, where possible, suggest suitable alternatives. However, we cannot guarantee that substitutions or alternative products will be suitable for a particular allergy or dietary requirement.

Customers and gift recipients are responsible for reviewing the ingredient and allergen information provided on the original product packaging before consumption. If there is any uncertainty regarding the suitability of a product, we recommend that it is not consumed.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Fresh flowers and botanical elements are a distinctive part of many PROPER OBJECTS hampers. As flowers are natural and seasonal products, their availability, colour, size, shape and appearance may vary throughout the year.

Images shown on our website are intended as a guide to the overall style and presentation of each hamper. Where a particular flower or botanical element is unavailable or does not meet our quality standards, we may substitute it with a suitable alternative of a similar style and value while maintaining the overall aesthetic of the arrangement.

Due to the natural characteristics of fresh flowers, variations in colour, shape, size and stage of bloom are to be expected and are not considered defects.

Fresh flowers are perishable and their lifespan will vary depending on the variety, environment and conditions after delivery. Once delivered, we recommend keeping the hamper and any fresh floral elements away from direct sunlight, excessive heat and other conditions that may accelerate deterioration.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.